Job Details (OFFICER CLIENT CARE)

                                                                     

                                            THE REPUBLIC OF UGANDA

 

                                         PUBLIC SERVICE COMMISSION

 

     Applications are invited from suitably, qualified, serving Public Officers in Kampala Capital City Authority

      (KCCA) who were dully appointed and confirmed in Service by the respective Service Commissions to fill vacant promotional posts in KCCA. Applications should be filled ON-LINE and submitted not later than 16th August 2019. The link to the e- recruitment system can be accessed at https://vacancies.psc.go.ug/ors.

 

Applicants are advised to: -

 

a)         Apply ON-LINE.

b)         Scan and submit relevant documents (O’ Level, A’ Level, Degree and Professional Documents, copies of letters of appointment, confirmation and promotion) On-line.

c)         Each attachment must not exceed a limit of 1MB and only portable documents format (PDF) is allowed.

d)         Print an Extract of PS Form 3 (2008) and obtain recommendation from the Executive Director KCCA.  Scan the recommendation together with the rest of the documents and submit online.

Note: In the event that the applicant is for any justifiable reason(s) not able to obtain the recommendation of the Executive Director or his/her designated Officer, the applicant should state the reason(s) on the form and thereafter submit the application without the recommendation. The issues arising shall be considered at the time of conducting oral interviews.

 

Application Process

i)           Visit the website https://vacancies.psc.go.ug/ors

ii)          Click on register as a new user to create your account and complete your profile starting with the Bio data moving downwards

iii)         If you already have an account simply click  on your right and update your profile

iv)        Click a Job from the list of advertised jobs in the menu.

v)         View the Job Details and Click Apply now

vi)        Review your application and SUBMIT.

 

NB. You can apply for a maximum of two posts in this advert clearly indicating the 1st and 2nd choice at the point of submitting your second application.

Please Note: -

 

a)         Only applications On-line will be considered.

b)         Only shortlisted candidates will be contacted.  Unsuccessful applicants will be notified through their e-mails.

c)         Shortlisted candidates shall be required to bring along with them their original certificates, transcripts and letters of employment during the Oral Interviews.

d)         Short listed Applicants should ensure that their Staff Performance Appraisals for the last three (3) Financial Years are submitted to the Commission before the date of Oral Interviews.

e)         The PSC Website is the only authentic source of information for reference regarding this Advert.

f)          In case of any inquiry, contact Tel. No. 0414254271 or 0414342279 or e-mail vacancies@psc.go.ug

 


Ministry/Department
Kampala Capital City Authority
Post
OFFICER CLIENT CARE
Scale
Other
Terms of Employment
Vacancies
6
Reference
DSC 15/272/01 VOL .3
Minimum Age
25
Maximum Age

Minimum Qualification
Applicants should be Ugandans holding an Honours Bachelor’s Degree in either International Relations, or Commerce (Marketing Option), or Business Administration (Marketing Option), or Arts (Communication), or Marketing, or Humanities, or Leisure and Hospitality, or any other related field from a recognized University or Institution of higher learning.
Working Experience
Applicants should have a minimum of two (2) years relevant working experience in client care work, gained at Officer level in Government or equivalent level of experience from a reputable organization.
Duties
The incumbent will be responsible to the for performing the following duties:-

-       Coordinating incoming and outgoing phone calls and maintaining records of calls made and received in line with Departmental Guidelines;

-       Receiving, registering and directing visitors /clients to relevant offices in line with Departmental Guidelines;

-       Tracking staff deployments and maintaining an updated organizational telephone directory;

-       Providing information about KCCA' services in line with existing policies and procedures;

-       Making reports on problems related to receiving and sending telephone calls in line with customer care guideline;

-       Ensuring proper coordination between the internal and external customers and the Directorates;

-       Any other duties as may be assigned from time to time.


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